Shipping & Returns
Shipping & Returns
Shipping Policy
Orders placed on the website will ship immediately within 1-3 business days via UPS Ground. If you'd like to place an order for a future date please email sales@landsdownunder.com.
For expedited orders please call (800)790-0332 or email sales@landsdownunder.com.
Retail Exchanges and Returns
Your complete satisfaction with your purchase is our goal!
Exchanges
We accept one exchange of unopened merchandise sold directly from our web store, landsdownunder.com within 10 business days of receipt of the merchandise. A customer may initiate up to one exchange per calendar year. The customer is required to contact us to initiate the process either by phone 1-800-790-0332 or email – sales@landsdownunder.com. Shipping the item for exchange is the responsibility of the purchaser but we will ship the exchanged item to you at our expense. Should you wish to exchange for an item at a higher or lower cost, we will adjust your bill accordingly.
Returns
Returns are accepted of unopened merchandise in original packaging sold directly from our web store, landsdownunder.com within 10 days of receipt of merchandise. A customer may initiate up to two returns for reimbursement per calendar year; any further returns will be for credit only. The customer is required to contact us to initiate the process either by phone tel:1-800-790-0332 or email – sales@landsdownunder.com. Shipping the item for return is the responsibility of the purchaser and must be done so within 30 days of return initiation.
Holiday Return Policy: Items purchased between December 10th and January 1st are eligible for return within 30 days of receipt of merchandise.
Final Sale Items:
All final sale items are not eligible for refund, exchange, or store credit.
U.S. Orders:
Free shipping applies to UPS Ground retail orders in the continental U.S. only.
Non-continental U.S. Orders:
For retail orders to Alaska and Hawaii, a flat shipping rate of $30 will be applied to purchase total. These orders ship by USPS.
International Orders:
For international retail orders, a flat shipping rate of $55.00 will be applied to purchase total. The purchaser will be responsible for any and all duties and taxes resulting from the purchase. These orders ship by USPS and can take as long as 14 days to deliver. Tracking will be provided.
Canada retail orders will be charged a flat shipping rate of $45.00 to the purchase total. The purchaser will be responsible for any and all duties and taxes resulting from the purchase. These orders ship by USPS and can take as long as 14 days to deliver. Tracking will be provided.
Shipping Policy
Orders placed on the website will ship immediately within 1-3 business days via UPS Ground. If you'd like to place an order for a future date please email sales@landsdownunder.com.
For expedited orders please call (800)790-0332 or email sales@landsdownunder.com.
Retail Exchanges and Returns
Your complete satisfaction with your purchase is our goal!
Exchanges
We accept one exchange of unopened merchandise sold directly from our web store, landsdownunder.com within 10 business days of receipt of the merchandise. A customer may initiate up to one exchange per calendar year. The customer is required to contact us to initiate the process either by phone 1-800-790-0332 or email – sales@landsdownunder.com. Shipping the item for exchange is the responsibility of the purchaser but we will ship the exchanged item to you at our expense. Should you wish to exchange for an item at a higher or lower cost, we will adjust your bill accordingly.
Returns
Returns are accepted of unopened merchandise in original packaging sold directly from our web store, landsdownunder.com within 10 days of receipt of merchandise. A customer may initiate up to two returns for reimbursement per calendar year; any further returns will be for credit only. The customer is required to contact us to initiate the process either by phone tel:1-800-790-0332 or email – sales@landsdownunder.com. Shipping the item for return is the responsibility of the purchaser and must be done so within 30 days of return initiation.
Holiday Return Policy: Items purchased between December 10th and January 1st are eligible for return within 30 days of receipt of merchandise.
Final Sale Items:
All final sale items are not eligible for refund, exchange, or store credit.
U.S. Orders:
Free shipping applies to UPS Ground retail orders in the continental U.S. only.
Non-continental U.S. Orders:
For retail orders to Alaska and Hawaii, a flat shipping rate of $30 will be applied to purchase total. These orders ship by USPS.
International Orders:
For international retail orders, a flat shipping rate of $55.00 will be applied to purchase total. The purchaser will be responsible for any and all duties and taxes resulting from the purchase. These orders ship by USPS and can take as long as 14 days to deliver. Tracking will be provided.
Canada retail orders will be charged a flat shipping rate of $45.00 to the purchase total. The purchaser will be responsible for any and all duties and taxes resulting from the purchase. These orders ship by USPS and can take as long as 14 days to deliver. Tracking will be provided.