Frequently Asked Questions
Q1. It appears Lands Downunder International imports Mohair and Alpaca from two countries, New Zealand and South Africa. Is there a difference in the quality of the throws?A1. Both throws are made to exacting specifications for color and quality. The chief difference lies in the color palette for each manufacturer. Lands Downunder offers one of the most extensive color palettes available. To ensure as many colors are available to our clients which include designers and others for whom we build special orders in still other colors depending upon their design requirements, Lands Downunder sources it’s throws in both South Africa and New Zealand.Back to Top |
Q2. May I wash my Mohair throw? What’s the best way to care for my Mohair throw?A2. There are two options to consider when you wish to clean your Mohair throw. (Click here for Mohair Fabric Care)Back to Top |
Q3. May I wash my Italian throw? What is the best way to care for my Italian throw?A3. There are two options to consider when you wish to clean your Italian throw (Click here for Italian Throws Fabric Care.)Back to Top |
Q4. May I wash my Alpaca throw? What is the best way to care for my Alpaca throw?A4. There are two options to consider when you wish to clean your Alpaca throw. (Click here for Alpaca Throws Fabric Care.Back to Top |
Q5. How do I become a Land Downunder Retailer?A5. You must be a Lands Downunder wholesale buyer in good standing, and meet Landsdownunder Retailer minimum stocking levels to ensure we do not send customers to stores with very limited stock on hand.Back to Top |
Q6. How do I register as a Lands Downunder wholesale buyer?A6. To start the process, click the Wholesale button on the Home page, then fill out the registration form to open an account. We will contact you within two business days with your account ID and Password. Once you have these you may Log-in by clicking the word Wholesale on the Home page for access to our Wholesale site information, downloadable product catalog, wholesale pricing and ordering in addition to the latest news and product promotions.Back to Top |
Q7. How do I become a Lands Downunder Sales Representative?A7. Select the "Contact Us" button and state your intention. Provide your contact information and we will get back to you.Back to Top |
Q8. How do I find a Retailer?A8. Click “Find A Retailer” in the menu bar and provide your email and zip code. The system will provide Lands Downunder retailers in your area. If there are none available, you may wish to order from our online store.Back to Top |
Q9. What is your return policy?A9. Please visit our returns page for information on our return policy.Back to Top |
